Telecaller

Tectra Technologies LLC, founded in 2015 with headquarters in India and offices in the United States and Malaysia, has established itself as a leader in the software development market. Operating across 15+ countries with 70+ projects executed, we provide customized solutions tailored to the unique needs of diverse businesses. Our services include web and mobile app development, cloud computing, UI/UX design, DevOps solutions, and more. At Tectra, we emphasize innovation, accessibility, and quality, while fostering a work environment that values equal opportunity and professional growth for all team members.

• Make outbound calls to prospective students and parents from provided lead lists/CRM.
• Counsel and guide students regarding academic programs, career prospects, fees, admissions deadlines, and entrance requirements.
• Handle inbound admission queries via calls, WhatsApp, emails, and chats.
• Maintain accurate follow-up records and update CRM entries regularly.
• Convert inquiries into applications and admissions by building trust and rapport.
• Participate in webinars, events, and admission campaigns when required.
• Meet weekly/monthly targets for lead conversion and enrolled student numbers.
• Provide timely feedback about student concerns, lead quality, and market responses.
• Work closely with the marketing and admissions teams for campaign alignment.
  

• Minimum qualification: Graduate in any discipline (Education sector experience is a bonus).
• Proven experience in telecalling, inside sales, or academic counselling preferred.
• Strong communication and interpersonal skills in English and regional languages.
• Ability to understand student needs and suggest suitable programs.
• Goal-oriented, self-motivated, and comfortable working in a performance-driven environment.
• Computer literacy with knowledge of CRM tools and MS Office.
  

• Empathy and patience
• Positive attitude and confidence
• Active listening and problem-solving ability
  

• Attractive performance-based incentives
• Career growth opportunities within admissions and marketing teams
• Opportunity to contribute to shaping student futures
  

Competitive salary based on experience + Incentives

• (Discussed during the interview)