Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
- Compiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updated
- Ensure that all auditing and reporting standards are communicated to and complied with by personnel
- Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner
- Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented
- Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team, including superiors.
- Work with the hotel's Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning.
- Coordinate the department's activities with other departments to facilitate and increase communication and guest satisfaction levels
- Conduct monthly staff meetings and daily briefings with operational managers
Manage all external contractors related to their department by ensuring they comply with all hotel policies
- To ensure that staff cadres are produced in accordance with business requirements
- Supervise laundry and uniform, floral and decoration service operations
- Perform related tasks and assigned special projects, including task management
- Lead and guide Housekeeping team to provide best service to all team members
- Participate in coaching and counseling
- Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes
- Work with all departments on the development and utilization of incentive and other types of motivational programs
- Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.
- Plan for future staffing needs, conducting recruitment in line with company guidelines
- Conduct training needs analysis of Housekeeping staff and ensure training programmers are designed and implemented to meet these needs
- Conduct probation and annual appraisals in line with company guidelines
- Coach, counsel and discipline staff to enhance performance
- Establish a productive work schedule in line with local labor law
