Customer Success Associate

Job Title: Customer Service Advisor - US E-Commerce Process (Voice)

Company: Transcom India

Location: Jaipur, RIICO - Mansarovar

Job Type: Full-time

About Us:

Transcom is a leading global provider of customer service and business process outsourcing solutions. We're looking for talented individuals to join our team in Jaipur!

Job Description:

We're hiring Customer Service Advisors for our US E-Commerce process! As a Customer Service Advisor, you'll handle inbound customer calls, process orders, and provide excellent customer service to our US clients.

Responsibilities:

- Handle 40-50 inbound customer calls per day

- Assist customers with order-related queries, cancellations, refunds, and more

- Provide clear, professional, and empathetic customer support

- Follow standard operating procedures and maintain high-quality service standards

Requirements:

- Any Grad/UG with good communication skills (Undergraduates must have at least 6 months international BPO experience)

- Graduate freshers with excellent communication skills in English are also welcome to apply

- Excellent English communication skills (C1/C2 level)

- Ability to work in a fast-paced environment and adapt to rotational shifts

What We Offer:

- Salary: Up to 35,000 CTC

- 5.5 days working week with rotational shifts & offs

- Cabs: both side cabs available

- Opportunities for growth and career development

How to Apply:

If you're a motivated and customer-focused individual, apply now!

Note: This is a full-time position, and candidates must be willing to work in a rotational shift environment including rotational night shifts.