Desktop Support Engineer

About IRIS

IRIS RegTech Solutions Limited (formerly IRIS Business Services Limited) is India's only listed RegTech SaaS provider, pioneering technology-driven regulatory and supervisory compliance solutions worldwide. Headquartered in Mumbai with subsidiaries across the U.S., Singapore, Malaysia, and Italy, IRIS serves over 30 regulators and 6,500 enterprises in 55 countries. The company is an active member of XBRL jurisdictions, including XBRL International, XBRL India, XBRL Europe, XBRL South Africa, and XBRL US. Recognized globally for its award-winning SupTech, RegTech, and DataTech platforms - including IRIS iFile, IRIS iDEAL®, IRIS CARBON® and IRIS MSME - IRIS helps banking and financial sector regulators digitize supervision and enterprises and achieve seamless financial and ESG reporting.

IRIS products are XII certified, ISO 27001:13 and SSAE 18 (SOC 1 Type 2) certified, ensuring industry leading security and reliability. Combined with deep expertise in XBRL, AI and ML, IRIS delivers robust, high-quality regulatory data infrastructure that enhances transparency, strengthens governance, and supports sustainable growth across the financial ecosystem.

Job Title: Desktop Support Engineer

Experience: 2 to 3 Years

Job Location: Turbhe, Navi Mumbai (Work from office)

Job Description

Technical & Support Tasks

• Install, configure, and maintain desktop operating systems (e.g., Windows, Linux) and standard business applications.
• Deploy hardware (laptops, desktops) and peripherals (printers, scanners) according to organizational standards.
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Provide technical support via helpdesk tickets, remote access, or on-site visits for RBI in Rotation shifts
• Maintain and update desktop images and deployment solutions.
• Maintain detailed inventory records of IT assets — laptops, desktops, peripherals, — tracking status, assignment, and lifecycle.
  
  

Security & Compliance

• Apply & Validate security patches, antivirus updates & compliance fixes across endpoints.
• Ensure systems adhere to company IT policies and standards.
• Ensure that all systems adhere to internal IT policies, security standards, and compliance requirements.
  
  

Documentation & Collaboration

• Document procedures, configurations, and resolution steps.
• Participate in IT initiatives, system improvements, and cross-functional meetings to enhance processes.
  
  

Who We're Looking For

• This role requires the candidate to work at the client site (RBI Belapur) and operate in rotational shifts (morning, afternoon, and night).
  
  

Awards won by IRIS

Won recognition as Indias best Fintech at the Financial Express Best Banks Awards. an award that was presented to our CEO by Smt Nirmala Sitharaman, Finance Minister, Govt of India.

IRIS has been selected as the Best Tax Technology Service Provider 2022 in category National Taxation Awards at the prestigious TIOL Awards.

IRIS CARBON has won The Most Agile/Responsive SaaS Solution of the Year award at the 2022 SaaS Awards by Awarding and Consultancy International.

At IRIS CARBON, we are committed to creating a diverse and inclusive environment. We are an equal opportunity employer and welcome applicants from all backgrounds.