Desktop Support Engineer
- Posted 20 days ago
- Over 200 applicants have applied
Job Description
- Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
- Co-ordination with engineers and user.
- Providing desk side support for local users and remote assistance for users.
- Monitor, track, and respond to customer satisfaction survey responses.
- Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
- Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
- OS Troubleshooting, Outlook Troubleshooting and Configuration
- Should have good communication and technical knowledge.
More Info
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About Company
Skills:
Backup Management, Network Troubleshooting, Desktop support, Asset Management, Office 365, Ms Outlook, Voice support, Windows Operating System, Ticketing tool knowledge, Remote technical support
Skills:
Os Installation, Desktop Support, Windows Installation, Hardware Troubleshooting
Skills:
Ticket handling end-user support, Basic networking knowledge LAN IP Wi-Fi, Desktop Laptop hardware software troubleshooting, Windows OS installation configuration support, Printer scanner peripheral support
Skills:
remote user support , password resets , Software Installations, Windows 10, Office 365, Vpn, Data Security, Patch Management, Remote Desktop tools, hardware upgrades, Active Directory, L1 L2 technical support
Skills:
O365, Windows Server, Ms Office, Monitoring Server client performance, G-suite, Applications users account management, VDI Virtual machine Terminal pc applications, Hardware installation maintenance and repair, Active Directory, Network Connectivity Support, IT services desk ticketing tools, PDF File archive backup tools, Windows operating system installation and configuration