Backup Management, Network Troubleshooting, Desktop support, Asset Management, Office 365, Ms Outlook, Voice support, Windows Operating System, Ticketing tool knowledge, Remote technical support

Os Installation, Desktop Support, Desktop Troubleshooting, Windows Installation

Ticket handling end-user support, Basic networking knowledge LAN IP Wi-Fi, Desktop Laptop hardware software troubleshooting, Windows OS installation configuration support, Printer scanner peripheral support

ticketing systems , Networking Basics, Windows Support, Hardware Troubleshooting, Remote Support, Active Directory

remote user support , password resets , Software Installations, Windows 10, Office 365, Vpn, Data Security, Patch Management, Remote Desktop tools, hardware upgrades, Active Directory, L1 L2 technical support

DHCP, Wireshark, Nagios, Dns, Cisco Ccna, Network Troubleshooting, Windows 11, hardware components, common software applications, monitoring and management tools