The Centre Head – Online Programs is responsible for planning, developing, executing, and scaling of online courses and initiatives in the School of Business and Finance. This role ensures complete ownership of the online vertical including achieving sales targets, high-quality delivery, smooth operations, strong student experience, and continuous growth of the online vertical.
Key Responsibilities
- Develop and execute the sales strategy for the Online Programs in alignment with overall business goals
- Lead the online sales team and provide continuous training to ensure 100% monthly/annual target achievements.
- Lead the Academic Mentors to ensure the best learning experience to online students from admission till placement.
- Coordinate with Marketing & Creative teams to develop campaigns, promotional content, and marketing strategies that boost sales.
- Track and manage lead generation from all sources for the online programs, including digital campaigns, referrals, and college activities, ensuring strong follow-up and conversions.
- Work with Academics to develop and maintain high-quality online course content based on market trends. Monitor online student attendance, engagement, feedback, completion %, and dropout %, and implement plans for improvement.
- Drive student engagement activities, resolve academic/technical escalations, and ensure overall student satisfaction of all online students.
- Conduct competitor analysis and provide monthly performance reports with insights and recommendations for continuous improvement.
Key Skills & Competencies
- Strong leadership and team management, communication and coordination skills
- Good sales understanding and ability to support conversion strategies
- Ability to work cross-functionally with Sales, Marketing, Academics & Operations
- Experience in EdTech or online training operations preferred
- Hands-on experience with CRM tools ( LeadSquared preferred )
Qualifications
- Any graduate
- 5-8 years of experience in sales (3+ years of experience in handling online courses or EdTech operations preferred)
Location: Kochi (Corporate Office)
Email: [Confidential Information]
WhatsApp: + 91 9037991251
+91 70342 97070 ,
