Desktop Support Engineer

Urgent Hiring || Desktop Support Engineer || Sandhurst Road,Mumbai

Designation: Desktop support Engineer

Experience: 2 + years of experience in hardware and network industry

Salary: upto 4 LPA (Depend on the interview)

Location : Sandhurst Road

Qualifications: Bachelor's degree in Information Technical or a related field

Timing : 9am to 6pm

Job Description

• Essential Duties and Responsibilities:
• providing first-line support for hardware and software issues.
• Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals.
• Set up new workstations, install software applications, and configure user accounts.
• Perform regular maintenance on hardware and software to ensure optimal performance.
• Maintain records of issues, resolutions, and inventory of hardware and software assets.
• Assist in training users on new software and technologies, providing guidance on best practices
• Set up and configure network hardware such as routers, switches, firewalls, and access points.
• Troubleshoot and resolve hardware issues; perform regular updates and patches.
• Use tools to monitor network performance and security; analyze traffic and usage patterns.
• Maintain accurate records of network configurations, diagrams, and hardware inventories.
• Work with other IT staff to integrate hardware with software systems and applications.
• Ensure hardware security measures are in place to protect against unauthorized access and threats

Required Skills

• Strong understanding of operating systems (Windows 11), hardware components, and common software applications.
• Ability to diagnose problems quickly and efficiently.
• Excellent communication skills to interact with users and understand their needs.
• Ability to prioritize tasks and manage multiple support requests simultaneously.
• Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems).
• Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware.
• Ability to diagnose and resolve hardware and network issues.
• Experience with monitoring and management tools (e.g., Wireshark, Nagios).
• Ability to communicate technical concepts to non-technical stakeholders.
• Relevant certifications (e.g., Cisco CCNA, CompTIA Network+) can be beneficial.