Job Summary:
The Tele Sales Specialist is responsible for generating sales through outbound and inbound calls, promoting company products/services, converting leads into customers, and maintaining strong customer relationships. The role focuses on achieving sales targets while ensuring excellent customer experience.
Key Responsibilities:
1. Lead Handling & Calling
- Make outbound calls to prospective customers from provided database
- Handle inbound enquiries and convert them into sales
- Identify customer needs and recommend suitable products/services
2. Sales & Conversion
- Explain product features, benefits, and pricing clearly
- Convince and close sales over the phone
- Achieve daily, weekly, and monthly sales targets
3. Follow-up & Relationship Management
- Follow up on leads and enquiries in a timely manner
- Maintain proper call records and customer details in CRM
- Build long-term customer relationships
4. Customer Support
- Answer customer queries regarding products, services, pricing, and policies
- Handle objections and complaints professionally
- Provide accurate information and ensure customer satisfaction
5. Reporting & Documentation
- Update call status, outcomes, and remarks in system daily
- Submit daily and weekly sales reports
- Track lead conversion and performance metrics
Required Skills & Qualifications:
- Any Graduate / Diploma holder (Sales & Marketing preferred)
- 03 years experience in telesales, telemarketing, or call center sales
- Excellent communication skills in English and local language
- Strong convincing and negotiation skills
- Target-driven and self-motivated attitude
- Basic computer knowledge (MS Office, CRM, email)
Preferred Qualities:
- Energetic and positive approach
- Ability to handle rejection and pressure
- Good listening skills
- Professional phone etiquette
- Willingness to work in shifts if required
Salary & Benefits:
- Fixed salary + attractive incentives
- Performance bonuses
- Training & career growth opportunities
If you want, I can next:
- Convert this into LinkedIn / Naukri job post format
- Create an offer letter for Tele Sales Spe
