Telecaller

Key Responsibilities:

• Make outbound calls to prospective customers/students/leads.
• Handle inbound enquiries professionally and courteously.
• Explain products, services, courses, or offerings clearly.
• Follow up on leads and maintain regular communication.
• Maintain accurate records of calls and customer information in CRM/Excel.
• Schedule appointments, counselling sessions, or meetings where required.
• Achieve daily/weekly/monthly calling and conversion targets.
• Resolve basic queries and escalate complex issues when necessary.
• Coordinate with internal departments for smooth customer support.

Required Skills & Competencies:

• Excellent verbal communication skills in English and regional language(s).
• Good listening and interpersonal skills.
• Basic computer knowledge (MS Office, CRM tools, email).
• Ability to convince and build rapport with customers.
• Positive attitude and target-oriented mindset.
• Ability to work in a fast-paced environment.