Telecaller cum Skip Tracer

Job Summary

We are seeking a proactive and result-oriented Telecaller cum Skip Tracer to join our debt recovery team. The role involves contacting delinquent customers, negotiating repayments, and tracing absconding or unresponsive borrowers using various tools and techniques. The ideal candidate should have strong communication skills, persistence, and basic investigative abilities.

Key Responsibilities

Telecalling (Recovery Operations):

• Make outbound calls to customers with overdue payments.

• Communicate professionally to remind, negotiate, and recover outstanding dues.

• Explain repayment plans, settlements, and consequences of non-payment.

• Maintain accurate call records and update CRM systems.

• Follow up regularly to ensure timely collections.

Skip Tracing:

• Locate customers who are unresponsive or have changed contact details.

• Use databases, online tools, social media, and field intelligence to trace defaulters.

• Verify updated contact information (phone numbers, addresses, employment details).

• Coordinate with field recovery agents when required.

• Maintain detailed reports on tracing efforts and outcomes.

Requirements

• Minimum qualification: HSC / Graduate (preferred).

• 1–3 years of experience in telecalling, collections, or skip tracing (preferred).

• Strong communication and negotiation skills (Hindi, English; regional languages a plus).

• Basic computer knowledge (MS Excel, CRM tools).

• Ability to handle pressure and meet recovery targets.

• Good analytical and problem-solving skills.

• Knowledge of debt recovery practices and compliance is an advantage.

Key Skills

• Persuasion & negotiation

• Investigation & information gathering

• Persistence and follow-up discipline

• Attention to detail

• Time management