Telecaller

Role Overview:

As a Motor Insurance Telecaller, you will play a key role in reaching out to potential and existing customers to promote and sell motor insurance policies. You will assist clients with information, support policy applications, and ensure a seamless customer experience while achieving sales targets.

Key Responsibilities:

• Initiate outbound calls and handle inbound queries to promote motor insurance products
• Provide detailed information on motor insurance plans, coverage options, premiums, and benefits
• Assist customers in selecting suitable insurance plans based on their needs
• Process new policy applications, renewals, and updates accurately
• Maintain clear and updated records of customer interactions, sales activities, and follow-ups
• Meet or exceed monthly sales targets and key performance indicators (KPIs)
• Follow up with leads and existing customers to drive conversions and customer satisfaction
• Address and resolve customer complaints with professionalism
• Ensure compliance with company policies and IRDAI regulations

Requirements:

• Minimum 6 months of experience in telecalling, telesales, or customer service
• Ability to manage high call volumes and perform under pressure
• Basic knowledge of motor insurance products is an added advantage
• Strong sales aptitude with goal-oriented mindset
• Excellent communication, organizational, and time-management skills
• Proficiency in CRM systems and basic computer applications