Telecaller

Key Responsibilities:

• Handle incoming/outgoing customer calls in a professional manner.
• Understand and resolve customer queries related to products, services, billing, orders, or complaints.
• Provide accurate and timely information while maintaining a polite and helpful tone.
• Follow standard operating procedures and call scripts (if provided).
• Escalate unresolved or critical issues to supervisors or support departments.
• Meet performance targets such as call quality, response time, and customer satisfaction.
• Record call details and customer feedback accurately in the system.

Eligibility & Requirements:

• Minimum Qualification: 12th pass / Graduate in any discipline.
• Language Skills: Proficiency in Hindi and/or regional languages (e.g., Tamil, Telugu, Kannada, Marathi) based on process requirement.
• Freshers are welcome; prior experience in customer service or telecalling is a plus.
• Good verbal communication and listening skills.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts (day shifts for most domestic processes).

Preferred Skills:

• Calm and polite telephone manner.
• Customer-first attitude with basic problem-solving ability.
• Ability to work under pressure and meet call targets.
• Knowledge of CRM tools or call center software is an added advantage.