Job Description Telecaller (Admissions)
Department: Admissions / Marketing
Reporting To: Admissions Manager / Head Admissions
Job Purpose
The Telecaller Admissions is responsible for engaging prospective students through outbound and inbound calls, providing accurate information about programs offered at AIMS Institutes, and converting leads into successful admissions. The role plays a key part in achieving institutional enrollment targets.
Key Responsibilities
- Make outbound calls to prospective students generated through campaigns, website inquiries, walk-ins, and other sources
- Handle inbound admission inquiries professionally and promptly
- Provide detailed information about courses, eligibility criteria, fee structure, scholarships, and admission procedures
- Counsel students and parents to help them choose suitable programs
- Follow up regularly with leads to ensure conversion into applications and admissions
- Maintain and update lead data in CRM systems accurately
- Schedule campus visits, counseling sessions, and admission interactions
- Coordinate with the admissions and academic teams for smooth onboarding of students
- Achieve daily, weekly, and monthly call and conversion targets
- Maintain proper call records and prepare reports as required
- Ensure a positive and professional representation of AIMS Institutes at all times
Key Skills & Competencies
- Excellent communication skills (English + regional languages preferred)
- Strong convincing and negotiation abilities
- Good listening and interpersonal skills
- Customer-centric approach with a positive attitude
- Ability to handle pressure and meet targets
- Basic computer knowledge (MS Office, CRM tools)
- Time management and follow-up skills
Qualification & Experience- Qualification: Any Graduate (preferred)
- Experience:
- 02 years in telecalling / customer service / admissions (Freshers can apply)
- Experience in education sector is an added advantage
Key Performance Indicators (KPIs)
- Number of calls made per day
- Lead conversion ratio
- Number of campus visit bookings
- Admission closures achieved
- Quality of counseling and follow-ups
Skills: call,communication,customer,call center administration,communication skills
