Technical Support Specialist

Ghrs Training

Bengaluru

1-6 Years

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Posted a month ago
Over 100 applicants

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Job Description

Key Responsibilities:

Respond to customer queries via phone, email, or chat in a timely and accurate manner
Diagnose and troubleshoot technical issues, including account setup, software configuration, and hardware connectivity
Walk customers through step-by-step solutions
Follow up with clients to ensure full resolution of issues
Escalate unresolved issues to appropriate internal teams
Document technical knowledge in the form of manuals or solution articles
Maintain high customer satisfaction and adhere to service level agreements (SLAs)

More Info

Job Type:

Permanent Job

Industry:

Training

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Ghrs Training

At GHRS Training LLP, we are dedicated to empowering individuals with the skills that matter in today’s dynamic job market. As the training arm of Genesis HRS, we bring our deep industry knowledge and recruitment expertise to design practical, market-driven training programs. We specialize in preparing freshers and early-career professionals for successful careers through hands-on learning in recruitment, HR operations, and other high-demand domains. Our vision is to evolve into a multi-skill training hub, offering specialized programs tailored to current and emerging industry needs.

Job ID: 121109963

Jobs by Skill - IT