Technical Support Specialist

In this role, you will:

Respond to inbound customer requests for assistance through live channels (phone and chat).

• Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
• Self-Manage personal workload in an effective and efficient manner
• Utilize available knowledge, tools, and resources to resolve customer issues
• Clearly and concisely documenting communications with Customers
• Champion, role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelor s degree or higher in a technical discipline such as computer science or engineering
• 3-5 years of experience in a technical product support role
• Spanish and English fluency is a must
• Technical know-how - you re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
• Interest and ability to work in a fast-growing environment with changing responsibilities.
• Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
• Able to work flexible hours - nights and weekends a plus

An ideal candidate also has:

• General knowledge about Electrical circuits, GPS and telematics.
• General knowledge of networking.
• Excellent troubleshooting skills.
• Excellent communication skills in both written and spoken.
• French fluency is a plus.