In this role, you will:
Respond to inbound customer requests for assistance through live channels (phone and chat).
- Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
- Self-Manage personal workload in an effective and efficient manner
- Utilize available knowledge, tools, and resources to resolve customer issues
- Clearly and concisely documenting communications with Customers
- Champion, role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- Bachelor s degree or higher in a technical discipline such as computer science or engineering
- 3-5 years of experience in a technical product support role
- Spanish and English fluency is a must
- Technical know-how - you re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
- Interest and ability to work in a fast-growing environment with changing responsibilities.
- Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
- Able to work flexible hours - nights and weekends a plus
An ideal candidate also has:
- General knowledge about Electrical circuits, GPS and telematics.
- General knowledge of networking.
- Excellent troubleshooting skills.
- Excellent communication skills in both written and spoken.
- French fluency is a plus.
