Spa Receptionist

Job description

• Schedule services for individuals and large groups using spa/salon reservations software system
• Call guests to confirm scheduled services
• Answer questions about available services
• Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
• Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
• Promote and sell spa/salon services
• Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
• Process guest payments for spa/salon services and obtain payment authorization as needed
• Accept and log cash tips for employees
• Balance, scan, and drop receipts with Accounting
• Notify Engineering of maintenance and repair needs
• Report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards
• Stand, sit, or walk for an extended period of time