Customer Service Representative

Key Responsibilities:

• Deliver outstanding customer service by responding promptly and courteously to customer inquiries.
• Manage a high volume of incoming calls and emails, ensuring timely and accurate resolutions.
• Update and maintain customer records within the database.
• Collaborate with internal departments to resolve customer concerns and escalate complex issues as needed.
• Support customers with order processing, status updates, and general inquiries.
• Provide accurate product information, pricing, and availability details.
• Handle customer complaints professionally and empathetically, striving for first-contact resolution.
• Adhere to company policies and procedures to maintain high levels of customer satisfaction.