We are seeking a ServiceNow Architect to join our delivery teams and lead the design and implementation of scalable, enterprise-grade ServiceNow solutions. In this role, you will work closely with stakeholders, business teams, and engineers to translate complex requirements into robust platform architectures and ensure successful delivery across programs.
Additionally, you will drive innovation by leveraging ServiceNow AI capabilities, including Now Assist and AI Agents, to enhance automation, user experience, and operational efficiency.
Key Responsibilities
Solution Architecture & Design
- Design and architect scalable ServiceNow solutions across multiple modules and business domains
- Define end-to-end architecture aligned with ServiceNow best practices and platform capabilities
- Lead architecture discussions and provide guidance on platform design, data models, and integrations
- Ensure solutions are scalable, secure, and aligned with enterprise architecture standards
- Incorporate AI-driven capabilities (Now Assist, Virtual Agents, AI Agents) into solution design to improve productivity and experience
Platform Implementation & Optimization
- Oversee implementation across key ServiceNow modules such as ITSM, CSM, FSM and CSDM-aligned architectures
- Guide teams on configuration, customization, and platform capabilities
- Optimize existing implementations for performance, scalability, and maintainability
- Ensure adherence to ServiceNow development and governance standards
- Drive adoption of GenAI features like Now Assist for summarization, content generation, and workflow acceleration
- Design and implement AI-powered solutions using Now Assist and ServiceNow AI Agents
- Build and guide teams in developing intelligent virtual agents, conversational workflows, and automation use cases
Integration & Data Architecture
- Define and implement integration strategies between ServiceNow and external systems
- Work with APIs, middleware, and event-driven architectures for seamless connectivity
- Establish data models aligned with CSDM (Common Service Data Model)
- Ensure proper data governance, lineage, and consistency across systems
Delivery Leadership & Collaboration
- Collaborate with stakeholders to understand business requirements and translate them into technical solutions
- Lead solution design workshops, architecture reviews, and technical decision-making
- Support presales activities with solution architecture, estimations, and proposals
- Act as a bridge between business stakeholders, architects, and delivery teams
Governance & Best Practices
- Establish and enforce platform governance, security, and development standards
- Drive adoption of CSDM frameworks and ServiceNow best practices
- Mentor and guide developers and consultants across ServiceNow implementations
- Contribute to reusable assets, reference architectures, and implementation patterns
Required Qualifications & Skills
- Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred)
- 8+ years of experience in ServiceNow, including solution architecture roles
- Strong experience with ITSM, CSM, CSDM and Core ServiceNow platform capabilities
- Experience with:
- ServiceNow platform architecture and enterprise implementation.
- Data modeling and platform design aligned with CSDM
- Integration patterns using APIs and middleware
- ServiceNow configuration and customization
- Strong understanding of platform governance, security, and best practices
- Excellent problem-solving, analytical, and communication skills
- Experience working in client-facing or consulting environments
Certifications
- Certified System Administrator (CSA)
- Certified Implementation Specialist – ITSM
- Certified Implementation Specialist – CSM
- Certified Application Developer (CAD)
- Certified Technical Architect (CTA) (highly preferred)
- Certified Master Architect (CMA) (optional/advanced)
