Senior Staff Engineer, ServiceNow

Job description

• Total experience 10+years.
• Strong working experience in ServiceNow development and implementation.
• Proven expertise in ServiceNow ITAM, HAM, SAM, and ITSM modules.
• Experience in implementing and managing complex integrations between ServiceNow and external systems.
• Proficiency in ServiceNow scripting: Business Rules, Client Scripts, UI Policies, UI Actions, Jelly, and AngularJS.
• Experience working in Agile/Scrum environments and managing multiple priorities in a fast-paced setting.
• Experience with ServiceNow ITOM and/or CSM modules.
• Strong understanding of ITIL processes and certifications (Foundation or Intermediate level preferred).
• ServiceNow Certified System Administrator and additional module certifications.
• Familiarity with ServiceNow Flow Designer and Integration Hub.
• Mentoring the team members to meet the clients needs and holding them accountable for high standards of delivery detail.
• Excellent communication and interpersonal skills

RESPONSIBILITIES:

• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production rollouts.
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.