Service Desk Professional

LTM

Bengaluru

1-3 Years

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Posted 2 hours ago
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Job Description

Responsibilities:

Handle inbound calls, emails, and web tickets from UK-based end users.
Log incidents and service requests in the ticketing tool and ensure proper documentation.
Provide first-level support for end-user computing issues such as desktops, laptops, printers, and office applications.
Attempt first-call resolution for incidents where possible.
Escalate unresolved issues to Level 2 support teams within defined SLA timelines.
Categorize and route tickets to appropriate support groups.
Track tickets proactively and ensure timely closure.
Provide accurate and timely updates to end users regarding ticket status.
Maintain professional communication with UK-based clients, ensuring clarity in both verbal and written communication.

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Open to candidates from:

Indian

About Company

LTM

LTIMindtree is a global technology consulting and digital solutions LTIMindtree company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by more than 90,000 talented and entrepreneurial professionals across 30 countries, LTIMindtree â€” a Larsen & Toubro Group company â€” combines the industry-acclaimed strengths of erstwhile L&T Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.
For more, please visit www.ltimindtree.com.

Job ID: 146071697

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