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• Provide L1/L2 support for IT incidents and service requests
• Manage and resolve tickets using BMC Remedy or similar tools
• Monitor and track incident progress to ensure timely resolution
• Provide support for system, application, and infrastructure issues
• Escalate complex issues to higher support teams when required
• Ensure adherence to ITIL processes and service standards
Our clients says we are a team of amazing designers and developers who have produced stunning websites / apps and got the best rankings through internet marketing activites for their business online. we believe no client and project is same and we approach all our projects the same way. Through the years all our clients have replied on us to give them the best solution which works for their business and we are glad to say that we have not yet failed in doing so. we continue to improve and grow to make sure our clients gets the best of the internet world. We do IT.
Job ID: 146068767
Skills:
Major Incident Management, Performance Monitoring, Configuration Management, Incident Management, Service Request Management, User Management, Cross Functional Coordination, Service Level Compliance, Continuous Improvement, Multichannel User Support, Reporting, VIP Support, Knowledge Base Maintenance
Skills:
O365, Vdi, Itsm, Ticketing Tools, Vpn, Snow, User Device Management, OneDrive, AD, RDP tools like Bomgar, Authentication issues
Skills:
Remote tools - LMI, Office365, Ip Telephony, Rdp, Application Support, Servicenow, Azure, Vpn, Macintosh Operating systems Troubleshooting, MFA, BeyondTrust, Active Directory, IT Communications Collaboration Support
Skills:
L1 Support, It Support, MTI, Service Desk
Skills:
configuration management, IT support, Containers, Networking Concepts, User Management, Jira, Itil, Kubernetes, Python, cloud platforms, zendesk
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