Senior Executive - Social Media

Manpowergroup Services India

Gurugram

2-7 Years

This job is no longer accepting applications

Posted 3 months ago

Job Description

Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers
Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained
Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution
To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions
Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity
Work proactively on probable escalation/Early Warning Signal triggers as per defined process
Identify continuing issue in system and drive for closure via Root Cause analysis.
Enabling Growth
Ensure monthly Customer Retention is @ 60%
Operational Excellence
Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Ensuring daily productivity is met with 100% quality and adherence to the process TAT Ensure Process TAT is met without fail being a critical portfolio. Day to day task like writing social comments, answering questions from followers and replying to comments on social channels.

More Info

Job Type:

Permanent Job

Industry:

Staffing Agency

Role:

Social Media Executive

Function:

Marketing & Communications

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Manpowergroup Services India

ManpowerGroup India offers comprehensive Workforce Management solutions, which include Recruitment Process Outsourcing (RPO), IT and Non-IT Staffing Solutions, Permanent Recruitment, Career Management and Transition, Leadership Training & Development.
Our HR Solutions support organizations in meeting critical talent needs. We endeavour to be a catalyst to our clients and candidates in helping them succeed in the transforming world of work.

Job ID: 127271375

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