Key Responsibilities
- *Direct Sales & Enrollment:* Proactively engage with inbound leads and execute outbound sales strategies to achieve and exceed individual sales targets for Alive programs and Academy courses.
- *Consultative Selling:* Conduct in-depth consultations with prospective clients to understand their needs, challenges, and goals. Position iThrive's Alive programs and Academy courses as tailored solutions that address their specific requirements.
- *Lead Nurturing & Follow-up:* Consistently follow up with leads through various channels (phone, email, video calls) to move them through the sales pipeline, answer questions, and overcome objections.
- *Product Expertise:* Develop and maintain a deep understanding of all Alive programs and Academy courses, including their unique features, benefits, curriculum, and pricing structures.
- *Pipeline Management:* Accurately manage and update sales pipeline data in the CRM system (e.g., Salesforce, HubSpot), ensuring all interactions and progress are meticulously recorded.
- *Customer Relationship Management:* Build and maintain strong rapport with potential clients, fostering trust and ensuring a positive experience throughout the sales journey.
- *Objection Handling:* Skillfully address and overcome prospect objections with confidence, empathy, and relevant information.
- *Collaboration:* Work closely with the Marketing team to optimize lead quality and campaign effectiveness. Provide feedback on market trends and client needs.
- *Reporting & Analysis:* Prepare and present regular sales performance reports, forecast future sales, and contribute to sales strategy discussions.
Required Attributes & Qualifications
* *High Intelligence & Acumen:*
- Demonstrated ability to quickly understand complex health concepts and educational program structures.
- Exceptional active listening and comprehension skills, allowing for deep understanding of client needs.
- Strong critical thinking and problem-solving abilities to tailor solutions and navigate diverse client scenarios.
- A quick learner, capable of rapidly absorbing new product information and sales techniques.
* *Resilience to High Stress & Pressure:*
- Proven ability to perform effectively and maintain a positive attitude under sales targets and daily pressures.
- High tolerance for rejection, maintaining motivation and focus after setbacks.
- Strong emotional intelligence and self-regulation, enabling effective management of challenging conversations and peak sales periods.
- A proactive and persistent mindset, demonstrating tenacity in closing deals and achieving goals.
- Ability to prioritise and manage a high volume of calls and interactions efficiently.
* *Experience & Skills:*
- Minimum of 1 year of experience in direct sales, tele-sales, or inside sales, preferably within the health & wellness, education, or high-value services sector.
- Proven track record of consistently meeting or exceeding sales quotas.
- Excellent verbal communication skills, with a clear, confident, and empathetic phone presence.
- Strong written communication skills for professional email correspondence.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) for pipeline management and reporting.
- Ability to work independently as well as part of a team.
- Bachelor's degree in Business, Marketing, Communications, or a related field is preferred.
What We Offer
- The opportunity to be part of a rapidly growing and impactful company dedicated to improving lives.
- A dynamic, challenging, and supportive work environment.
- Competitive base salary plus uncapped commission potential.
- Opportunities for professional growth and continuous learning.
