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Job Description
We are looking for a skilled and detail-oriented Quality Analyst for our Domestic Voice Process. The ideal candidate will be responsible for monitoring and evaluating customer interactions, ensuring quality standards are met, and providing actionable feedback to enhance overall performance and customer satisfaction.
Qualification
Any Graduate
Experience
Minimum 1–2 years of experience in BPO (Mandatory)
Work Schedule
6 working days per week
1 rotational week off
Required Skills
Fluent in English, Telugu, and Hindi
Strong analytical and listening skills
Excellent communication and feedback abilities
Good understanding of QA parameters and call auditing
Key Responsibilities
Monitor and audit customer service calls
Provide constructive feedback and coaching to agents
Ensure adherence to quality standards and KPIs
Identify improvement areas and recommend solutions
Prepare quality reports and maintain documentation
Additional Information
No cab facility provided
Relieving letters and payslips are mandatory for experienced candidates
Interested candidates can apply:
7386971110
Live Connections is a search agency that specializes in finding and placing professionals across all industrial sectors. With an extensive background in recruiting, we understand the pitfalls and frustrations of recruiting high-calibre individuals. We also understand the tensions and pressures that can frustrate a professional in his or her search for the right job. With a crack team of result-oriented professionals, we help connect the job-seeker and the Employer and make a match that satisfies both.
With our extensive experience in consulting and recruiting for the emerging enterprise, Live Connections is poised to bring the best solution to both sides of hiring - the job-seeker and the Employer
(Obstacles are what you see when you take your eyes off the goal)
Job ID: 146585241
