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Subramaniam Hemamalini (Proprietor Of Live Connections)

Quality Analyst – Domestic Voice Process

1-3 Years
3.5 - 4 LPA
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Job Description

Job Description

We are looking for a skilled and detail-oriented Quality Analyst for our Domestic Voice Process. The ideal candidate will be responsible for monitoring and evaluating customer interactions, ensuring quality standards are met, and providing actionable feedback to enhance overall performance and customer satisfaction.

Qualification

  • Any Graduate

Experience

  • Minimum 1–2 years of experience in BPO (Mandatory)

Work Schedule

  • 6 working days per week
  • 1 rotational week off

Required Skills

  • Fluent in English, Telugu, and Hindi
  • Strong analytical and listening skills
  • Excellent communication and feedback abilities
  • Good understanding of QA parameters and call auditing

Key Responsibilities

  • Monitor and audit customer service calls
  • Provide constructive feedback and coaching to agents
  • Ensure adherence to quality standards and KPIs
  • Identify improvement areas and recommend solutions
  • Prepare quality reports and maintain documentation

Additional Information

  • No cab facility provided
  • Relieving letters and payslips are mandatory for experienced candidates

Location: Ameerpet, Hyderabad

CTC: 4 LPA

Interested candidates can apply:

9885271110

More Info

Job Type:
Function:
Employment Type:
Open to candidates from:
Indian

About Company

Live Connections is a search agency that specializes in finding and placing professionals across all industrial sectors. With an extensive background in recruiting, we understand the pitfalls and frustrations of recruiting high-calibre individuals. We also understand the tensions and pressures that can frustrate a professional in his or her search for the right job. With a crack team of result-oriented professionals, we help connect the job-seeker and the Employer and make a match that satisfies both.

With our extensive experience in consulting and recruiting for the emerging enterprise, Live Connections is poised to bring the best solution to both sides of hiring - the job-seeker and the Employer

(Obstacles are what you see when you take your eyes off the goal)

Job ID: 146478317

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