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Role Description
This is a full-time on-site role for a Quality Analyst (Customer Service Voice) at Galleon Consultants in Hyderabad. The role involves conducting quality control assessments, Call Calibration, Call Audits, implementing quality assurance measures, and managing the overall quality of customer service voice processes on a day-to-day basis.
Qualifications
Analytical Skills, Quality Control, and Quality Management
Communication and Quality Assurance skills
Strong attention to detail and ability to analyze data effectively
Experience in quality analysis and process improvement
Knowledge of customer service best practices
Ability to work well in a team and collaborate effectively
Bachelor's degree in a related field or equivalent work experience,
Galleon Consultants is a headhunter focusing on Executive Search and Recruitment Services in INDIA.
With a distinctive blend of outsourcing and consulting services across INDIA we partner with clients across multiple sectors to attract, engage and retain world class talent
At the heart of our company is an absolute commitment to ethical standards and integrity; with clients, candidates and colleagues – all of whom have huge amounts of local knowledge and experience and, above all, a real enthusiasm for what they do.
This absolute dedication to excellence is the foundation of our unique client and candidate charter which, in turn, has meant that over 70% of our business now comes recommended to us by happy clients and candidates.
Job ID: 104750787
