Program Coordinator - Bangalore

Role: Program Coordinator

Location: Bangalore

Package: ₹3.5 LPA

Required Qualification & Skills:

● Teacher with specialisation in Computer Science

● Strong academic coordination and classroom-handling skills

● Willingness to travel to schools as required

● Ability to support academic implementation, teacher coordination, and program monitoring

● This role is essential to ensure smooth academic execution and on-ground support for our partner schools in the region.

Academic Implementation:

● Usage & Outcomes: Monitor program implementation, identify and address usage issues, and track student progress toward learning goals with our partner schools.

● Support & Guidance: Provide ongoing support to School Implementation Officers (SIOs) on using the program effectively and achieving desired outcomes.

School Development:

● Launch & Growth: Lead smooth program onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes.

● Relationship Building: Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.

Program Support:

● Customer Success: Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction with the program.

● Data & Insights: Collect and analyze data from various sources (feedback, usage, etc.) to identify trends and opportunities for program improvement.

● School retention: Aim for a positive Net Promoter Score (NPS) and maintain a 95% retention rate by spearheading renewal processes.

Travel and benefits:

● Conduct school visits within a 150-kilometer radius of the assigned area, providing targeted support to each institution.

● Expected travel duration: 18 days per month.

● Rs. 15,000 monthly travel reimbursement for work-related travel.