NOC

NOC Analyst

Hyderabad

5 days Onsite(Rotational Shift)

Onsite Interview

Role Overview

:We are looking for a skilled NOC Engineer with experience in network monitoring, alert management, and incident handling within enterprise network infrastructure. The candidate should be capable of managing global client escalations, ensuring timely resolution of network issues, and maintaining high service availability

.
Key Responsibilitie

s:Monitor network infrastructure using monitoring tools and respond to alerts in real-ti

mePerform incident management, including logging, tracking, and resolving network issu

esRaise and manage tickets through ticketing syste

msParticipate in incident bridge calls and provide timely updates to stakeholde

rsCoordinate with clients and internal teams for issue resoluti

onEscalate complex issues to L2/L3 support teams as requir

edHandle global client escalations related to network monitoring and configuration issu

esTroubleshoot network-related issues involving routing protocols like BGP and OS

PFWork with local ISPs for connectivity and outage-related issu

es
Tools & Technologi

es:SolarWi

ndsService

NowZab

bixLogicMoni

tor
Required Ski

lls:Strong knowledge of network monitoring and alert hand

lingExperience in incident management and ticketing sys

temsUnderstanding of networking concepts (TCP/IP, routing, switch

ing)Hands-on experience with BGP and OSPF configuration and troubleshoo

tingGood communication skills for client and stakeholder coordina

tionAbility to work in a 24/7 shift environ

ment
Daily Activi

ties:Monitor alerts and network performance dashb

oardsRaise and update incident ti

cketsJoin bridge calls for critical inci

dentsCommunicate with stakeholders and provide status up

datesEnsure timely escalation and resolution of i

ssuesIncident & Problem Manag

ement
Qualifications & Exper

ience:·4+ years of experience in network operations and support environ

ments.· Bachelor's degree in Computer Science, Engineering, or equiv

alent.· Strong customer service orientation and communication s

kills.· Experience with IP service management (change and incident manage

ment).· Knowledge of technologies such as Cisco Meraki, ASA firewall, Juniper hardware, VMware, Nutanix, Microsoft enterprise

suite.· Familiarity with network monitoring tools (Cacti, MRTG, SolarW

inds).· ITIL, CCNA, JNCIA, VCA, or Microsoft certifications desi