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Apps Associates

NOC Staff Consultant

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  • Posted 25 days ago
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Job Description

Job Description

  • Minimum 3-5 years of experience in NOC Operations
  • Exposure towards Monitoring Third Party Network tools like Zabbix
  • Must have good hand-on on Service Now ticketing tool
  • Cloud services based monitoring for Client environment
  • ITIL Certification (Mandatory) along with other Technical Certifications (If Any)
  • Communication tools like MS Teams(chat support, P1/P2 call support)
  • P1/P2 Issue handling skill(Incident Management)
  • L1 Call support(Client call handling)
  • Must have good hand-on on Service Now ticketing tool, monitoring and reporting
  • Monitor the Database jobs and escalate internally in abnormalities found
  • Exposure towards power automation desktop(desired)
  • Knowledge on any RPA tool like Automation anywhere(desired)
  • Cloud services based monitoring for Client environment to understand alerts on cloud platforms, database and network related.
  • Good knowledge on generating excel/SNOW reports
  • Email monitoring and support

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About Company

Job ID: 149153087