Experience in understanding ITIL, ITOM tools & fundamentals
Experience in knowledge of ISMS
Experience with 5+ years in IT services / RIMS, including pre-sales
Experience in deep understanding of IT infrastructure and the challenges faced by enterprises and IT practitioners in managing their increasingly complex IT infrastructure and navigating dynamics within IT organizations
Experience in deep understanding of current IT sourcing models
Experience in Pre Sales/Solution Design and/or Service Delivery with IT Infrastructure Services
Experience with at least 5+ years in professional services/alliances/solution engineering/consulting/technical sales with expertise in architecting and deploying solutions, and rolling out new technology and solution initiatives
Experience in facilitating and conducting webinars and presentations to customers, including conceptual design and whiteboard sessions
Experience in interacting effectively with senior business managers
Experience in building solutions, and tailoring proposals or presentations for given scenarios
Experience with strong customer engagement background and expertise
Experience in playing the role of trusted advisor for customers or partners
Experience with excellent articulateness & interpersonal skills
Analyze IT Infrastructure Services requirements for customers and design appropriate cost-effective services Model
Solutions/Service Design dealing with all components of an IT Infrastructure, Transition & Transformation (Technology & Services)
Evaluate, recommend, architect and implement Services solutions to enhance the IT Infrastructure Services.
Build solution documents, effort estimates.
Participate and team up with sales, delivery to provide complete solutions to customers.
Responsible to build and propose transformational services to customers, identify triggers, Identify key IT Infrastructure issues which impact the business and make recommendations to customers.
Build and develop business case, provide relevant and sound business & technical advice to the customer and present the same to various stakeholders within the company.
Map competition and develop appropriate winning sales strategies, often in conjunction with Field Sales Team.
Assist the sales group with (RFX) requests for quotes, information, bids, proposals and statements of work.
Create, maintain and publish a set of written procedures and best practices for the delivery of pre and post sales services to customers.
Present technical briefings to executives.
Work with Business Development Managers and/or Account Executives and other individuals within the sales group to maximize revenue potential by equipping them with the relevant material (RFP/RFI/RFQ responses, Solutions, etc.)
Support customer acquisition, conversion and retention targets
