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Main role of the candidate would be to Support Business Users.
Production support
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Will be responsible for production support of LifeAsia/GroupAsia and will be responsible for uptime and availability of the application.
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First level of contact for all production issues for LifeAsia/GroupAsia.
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Closure of production issues as per SLA.
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Supporting Business user for month end / year end closure.
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Regular health checks / Monitoring of application.
o Taking corrective actions by Identifying areas for modification in existing applications and subsequently developing these modification.
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Should co-ordinate with infra team for its Infra related requirement.
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Handling internal production support team.
Vendor management
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Will be responsible to manage various vendor resources for production support.
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Should do periodic vendor review for application uptime.
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Should closely monitor ticket ageing and closure.
Job ID: 146193429
