Luxury Sales Consultant – Madcap Luxe Travel

About Madcap Luxe Travel Experiences

Website - https://madcapluxetravel.com/

Madcap Luxe Travel Experiences is a premium travel vertical under Madcap Adventure, co-founded by Rannvijay Singha, and backed by Maxperience, one of India's leading experiential marketing companies.

Madcap Luxe curates ultra-premium global expeditions, luxury self-drive journeys, and bespoke travel experiences designed for India's most discerning travellers.

From the Isle of Man TT and Route 66 drives to Bhutan and Himalayan expeditions, each journey is built around access, storytelling, and rarity.

This is not travel. This is a circle of experiences for a select few.

Role Overview

We are looking for a Luxury Sales Consultant to act as the primary interface between high-intent leads and the Madcap Luxe brand.

This role is responsible for:

Engaging inbound leads generated via performance marketing

Building aspiration and trust through conversations

Converting enquiries into confirmed bookings

You will operate as a concierge-led sales specialist, guiding premium clients through high-value travel decisions.

Key Responsibilities

1. Lead Handling & Conversion

• Engage with inbound leads (calls, VC, WhatsApp, forms) with speed and precision • Understand customer intent, profile, and readiness to travel • Drive conversations toward booking confirmation • Maintain a strong focus on conversion, not just interaction

2. Concierge-Led Selling

• Present Madcap Luxe journeys with clarity, aspiration, and confidence • Position experiences around access, exclusivity, and storytelling • Handle objections related to price, logistics, and value • Guide clients toward the right expedition or curated experience

3. Client Experience & Relationship Building

• Build strong rapport with HNI / affluent customers • Maintain a polished, calm, and confident communication style • Deliver a premium, hospitality-driven interaction experience

4. Follow-Ups & Closing

• Proactively follow up with leads across WhatsApp and calls • Create urgency around limited seats and departures • Ensure timely movement from enquiry → decision → payment

5. CRM & Coordination

• Maintain accurate lead status and notes in CRM • Coordinate with operations team for booking confirmations • Ensure seamless handover post-sale

Ideal Candidate Profile

• 2–6 years of experience in inside sales / high-ticket sales / luxury sales / travel sales

• Proven ability to close deals (not just handle queries)

• Strong communication skills with a refined, premium tone

• Experience handling high-value customers (₹1L+ transactions) preferred

• Comfortable working with performance marketing leads

• High ownership, target-driven, and proactive mindset

What We Are Looking For:

This role requires someone who can:

Convert conversations into bookings

Sell experiences, not just explain them

Handle affluent clients with confidence

Operate with a concierge mindset, not a call center approach

Compensation

• Fixed salary + high-performance incentives (linked to bookings)

• Opportunity to grow into a Luxury Sales Lead / Category Specialist

Why Join Madcap Luxe

• Be part of India's first experiential luxury travel powerhouse

• Work on global, high-end expeditions and rare experiences

• Interact with premium clientele across India and beyond

• Fast-growth environment with high ownership

• Opportunity to shape a category, not just work in one