Job Title: Payment Collection Specialist
Job Location: Wazirpur Industrial Area , Delhi
Experience: 5+ years
Position Overview
We are seeking a proactive and polite Payment Collection Executive to manage client communication related to pending payments. The ideal candidate will have hands-on experience in accounts receivable, collections, and client coordination, with strong communication skills and a professional approach to follow-ups.
Key Responsibilities
- Call and follow up with clients regarding outstanding payments and due invoices.
- Maintain accurate records of calls, commitments, and payment timelines.
- Share reminders via phone, email, WhatsApp, or SMS as needed.
- Coordinate with internal teams to resolve billing issues or disputes.
- Escalate long-pending cases to the senior team for further action.
- Prepare weekly reports on follow-up status and collections.
- Ensure all communication is courteous, clear, and professional.
Required Skills
- 3–5 years of experience in accounts receivable, collections, or client coordination.
- Strong verbal and written communication in English and Hindi.
- Basic knowledge of Excel, billing software, and CRM tools.
- Ability to handle high call volumes and maintain disciplined follow-ups.
- Polite but firm approach to client interactions.
- Good time management and record-keeping skills.
Preferred Qualifications
- Graduate in Commerce, Business Administration, or related field.
- Experience in manufacturing, packaging, or service industries is a plus.
