Key Account Manager

We are looking for a high-impact Key Account Manager (KAM) to own and grow a portfolio of strategic customers and play a critical role in scaling our recurring revenue.

As one of the commercial team members, you will have direct influence on revenue growth, customer experience, and operational excellence. You won't just manage accounts, you will build long-term partnerships and help shape how we serve our customers as we grow.

• Own and grow Monthly Recurring Revenue (MRR) across a defined portfolio of key accounts
• Act as the primary point of contact for all commercial and operational topics related to our IT services
• Build strong, trust-based relationships with customers through proactive communication and problem-solving
• Manage and coordinate requests related to pricing, orders, deliveries, billing, collections, and service inquiries
• Resolve commercial and supply chain challenges by working cross-functionally with operations, finance, and logistics teams
• Identify upsell and expansion opportunities by understanding customer needs and positioning the right solutions
• Present and demonstrate the Ooodles platform in a clear, value-driven way
• Use data and performance insights to improve account health, retention, and revenue growth
  

• 4+ years of experience in Key Account Management, Account Management, or similar commercial roles
• Experience in a fast-paced environment such as a leading tech company (e.g., Amazon) or IT services provider
• Solid understanding of IT hardware products (laptops, monitors, peripherals, etc.)
• Strong commercial acumen with an operational mindset
• Excellent Excel and data analysis skills; comfortable working with numbers and performance metrics
• Fluent English (written and spoken)
• Strong communication skills and ability to coordinate across departments
• Self-starter mentality with the ability to thrive in an early-stage, fast-moving environment

In the UK, 5 million Small and Medium Enterprises spend a whopping USD 5 billion every year on IT hardware, recycling less than 20% of it. Studies also show that companies lose up to 12% of payroll and productivity due to obsolete IT.

Ooodles is a Device-as-a-Service platform that enables SMEs to equip their teams with the latest tech at the click of a button, with embedded logistics and financial solutions. The Ooodles platform provides IT, HR, and Ops managers with the tools to manage IT deliveries, collection, and repairs effectively.

• +4 years of experience in account management of IT devices and/or IT services for B2B clients, probably at an established e-Commerce player, with a stellar track record in key account revenue growth and retention.
• Excellent communication and interpersonal skills.
• Good negotiation and sales abilities.
• Strategic thinking and problem-solving.
• Customer relationship management (CRM).
• Data analysis of accounts and revenue growth.
• Self-motivated, results-oriented, independent worker.
• A down-to-earth, good-humoured, kind person, like everyone else at Ooodles.
• Fluent in English (TOEFL level C2).

• Sn. Sales Manager

• Remote

• A base package of 15LPA + 5LPA of quarterly bonus.
• An early-stage and fast-moving environment and an experienced management team.
• A friendly environment where trust, accountability, and learning from our mistakes are values cherished on a daily basis.