Job Description
Job Purpose
The Key Account Manager (KAM) will be responsible for managing and growing relationships with key B2B travel partners such as travel agents, corporates, and distributors. The role focuses on driving revenue, increasing product adoption (Air, Hotels, Holidays, etc.), ensuring partner satisfaction, and achieving business growth through strategic account management.
Key Responsibilities
Account Management & Relationship Building
Manage a portfolio of key B2B travel partners and ensure strong long-term relationships
Act as the primary point of contact for assigned accounts
Conduct regular meetings, business reviews, and performance discussions with partners
Understand partner business models and align TripJack solutions accordingly
Sales & Revenue Growth
Drive booking volume and revenue growth from existing accounts
Identify upselling and cross-selling opportunities across TripJack products
Achieve monthly and quarterly sales targets
Execute growth plans for high-potential and underperforming accounts
Business Development
Onboard new B2B agents and corporates in the assigned territory (if applicable)
Educate partners on TripJack's technology, features, and offerings
Promote new products, deals, and campaigns
Operational Coordination
Coordinate with internal teams (Air Ops, Hotels, Finance, Tech, Support) for issue resolution
Handle escalations related to bookings, payments, refunds, and service disruptions
Ensure smooth onboarding, training, and activation of partners
Market & Performance Analysis
Track partner performance, booking trends, and revenue metrics
Share market insights, competitor intelligence, and feedback with management
Prepare MIS reports, forecasts, and account performance dashboards
Key Skills & Competencies
Strong understanding of B2B travel sales and distribution
Excellent relationship management and negotiation skills
Good knowledge of air ticketing, hotels, and travel products
Strong communication and presentation skills
Analytical mindset with ability to track numbers and performance
Problem-solving and escalation-handling ability
Comfortable with targets, field sales, and account ownership
Eligibility & Experience
26 years of experience in B2B Travel Sales / Account Management
Experience working with travel agencies, OTAs, or travel tech platforms preferred
Knowledge of GDS, airline fares, and travel operations is an advantage
Willingness to travel within the assigned market
