About Ownly
We're building something from the ground up - a bold, innovative take on food delivery and consumer experience. As part of our founding team, we're looking for a Key Account Manager who can identify, onboard, and grow critical partnerships that will shape the backbone of this initiative.
This is a rare 01 opportunity: you'll have the freedom and responsibility to shape strategic relationships, unlock revenue, and influence our business model from Day 1.
About the Role
As a Key Account Manager, you will own and grow relationships with our top restaurant partners. You'll work closely with cross-functional teams to drive revenue, improve partner experience, and ensure sustainable growth on the platform. This role requires a strong balance of relationship management, data-driven decision-making, and operational execution.
Key Responsibilities
- Own a portfolio of key restaurant accounts and act as their primary point of contact
- Drive revenue growth, order volume, and retention through strategic account planning
- Analyze restaurant performance metrics (orders, cancellations, ratings, SLA adherence) and recommend actionable improvements
- Lead menu optimization, pricing strategy, and campaign adoption to maximize visibility and conversion
- Work with internal teams (Ops, Marketing, Product, Support) to resolve issues and improve partner experience
- Identify and reduce rejections, cancellations, and downtime, ensuring smooth order flow
- Ensure restaurants comply with platform standards, policies, and onboarding requirements
- Support new launches, expansions, and pilots with key partners
What We're Looking For
- 36 years of experience in Key Account Management, Sales, Client Success, or Partnerships
- Experience working with F&B, e-commerce, marketplaces, or consumer tech is a strong plus
- Strong analytical skills with the ability to translate data into clear actions
- Excellent communication and stakeholder management skills
- High ownership mindset with the ability to work in fast-paced environments
- Comfortable with targets, deadlines, and ambiguity
Why Join Us
- Work with high-impact restaurant partners in a rapidly scaling ecosystem
- Opportunity to directly influence business growth and customer experience
- Exposure to cross-functional teams and leadership
- Fast growth, learning, and ownership from day one
What Success Looks Like
- Improved account health and partner satisfaction
- Growth in orders, revenue, and campaign adoption
- Reduction in operational issues such as cancellations and rejections
- Strong, trusted relationships with key partners
