International Voice Process
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CSR Voice Process Role Job Description CSR International Voice (Non-Tech) Job Responsibilities
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
Walk customers/ Provide navigational support on self service portal
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guideline
Place outbound calls to customers when required in line with Client / Company guidelines
Work productively whilst maintaining exceptional call/data quality standards in line with targets
Contribute to the team through open and regular communication with peers / supervisors
Adhere to all company or departmental policies and procedures (personnel and operational)
Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
Maintain regular and punctual attendance in line with company policies and procedures
Minimize customer complaints and escalations by providing exceptional service and call control
Working days : 5days (Rotational Week off)
WFO/WFH : Work from office and 28000 CTC/month
Shift : US Shift, (Shift will be in any of US time zones.
Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Location – Bangalore (Bellandur)
Experience - Fresher (Graduates/10+2) (2024 to 2026 pass outs)
Its C2H Role (where working company would be Top MNC but payroll company will be Teamlease Services Limited.
Knowledge & Skill Requirement
Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
Good technical aptitude with an ability to learn quickly
Excellent verbal and written communication skills Experience Profile
Personal Attributes
Ability to work under pressure • Attention to detail
Team worker • Positive Attitude
Quick Learner • Punctual and Disciplined
Customer Focused • Results driven
High standards of Integrity • Good Communication skills
If interested please scan QR code Register Gform link : https://forms.gle/DTkuJj3RCetTz5te9
Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), 12th Class (XII), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music
Job ID: 152395479
Skills:
Customer Service, Voice Clarity, Problem Solving, Call Management, Multitasking, crm software, Time Management, Active Listening
Skills:
Customer Service, Voice Clarity, Problem Solving, Active Listening, Multitasking, Time Management, crm software, Data Entry, Adaptability, Conflict Resolution
Skills:
Customer Service Orientation, International Voice Process, Problem-solving, CRM Tools, Communication, Basic computer proficiency
Skills:
Good verbal communication in English, Ability to think critically and solve problems, Patience, Service-oriented mindset, Strong reading comprehension and listening skills, Adaptability, Teamwork, Empathy, Basic desktop system handling ability
Skills:
Customer Support, Customer Service Skill, Voice Process, Inbound Calling, Outbound Calling, Call Handling
