Infosys BPM is Hiring - 1 to 4 years of exp - International voice process

Customer Support Executive – International Voice Process

Location: Bangalore

Experience: 1–4 years in International Voice Process

Job Summary:

We are looking for dynamic professionals with excellent communication skills and prior experience in handling international clients for our International Voice Process. The role involves providing exceptional customer support and ensuring high-quality service delivery.

Key Responsibilities:

• Handle inbound and outbound calls for international customers.
• Resolve customer queries and provide accurate information in a timely manner.
• Maintain professionalism and empathy while interacting with clients.
• Document interactions and update systems as per process guidelines.
• Meet performance metrics including quality, productivity, and customer satisfaction.

Required Skills & Qualifications:

• Experience: 1–4 years in international voice process or customer support.
• Communication: Excellent verbal and written communication skills in English.
• Ability to handle international clients and adapt to different cultural contexts.
• Strong problem-solving and customer service orientation.
• Basic computer proficiency and ability to work with CRM tools.

Additional Requirements:

• Shift: Comfortable with night shifts and rotational shifts.
• Education: Graduate in any discipline (preferably).
• Work Environment: Ability to work in a fast-paced, target-driven environment.

If this role excites you and aligns with your experience, we'd love to hear from you! Please share your updated resume along with the following details to:

[Confidential Information]

Candidate Information (Required for Screening)

• Full Name:
• Email ID & Mobile Number:
• Graduation Details (Degree):
• Date of Birth:
• Post-Graduation Details(if applicable):
• Total Experience:
• Relevant Experience (Customer Service / Solution Design):
• Current / Previous Company Name:
• Current CTC ():
• Expected CTC ():
• Notice Period:
• Current Location:

Apply Now and Take the Next Step in Your Career!

We're excited to connect with passionate professionals who are ready to make an impact.

Tag them in a reply mail or reach out directly to apply!

Let's build the future of customer service together.

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR