Position: Customer Experience Agent (Voice Process)
Work Mode: Work from Office (5 days)
Shifts: US Shifts (Night shift / rotational)
Education Requirement: Minimum 10+2
Work Location:
Eco Space (Pritech Park), Bellandur, Bangalore 560067
Key Responsibilities:
- Handle inbound customer calls and respond to queries about products and services
- Resolve customer issues and ensure satisfaction through clear communication
- Manage customer accounts, orders, billing, and returns
- Document all interactions and escalate unresolved issues to relevant teams
- Maintain a professional and empathetic tone in all customer communications
Required Skills:
- Good verbal communication in English
- Strong reading comprehension and listening skills
- Ability to think critically and solve problems
- Empathy, patience, and a service-oriented mindset
- Adaptability and teamwork
- Basic desktop/system handling ability
