International Voice Process
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Handle inbound and/or outbound customer calls professionally.
Resolve customer queries related to products, services, billing, orders, or technical issues.
Provide accurate information and appropriate solutions during customer interactions.
Document customer interactions accurately in CRM or ticketing systems.
Escalate unresolved or complex issues to the appropriate team.
Meet established service levels, quality standards, and productivity targets.
Maintain high levels of customer satisfaction through effective communication and problem-solving.
Follow company policies, processes, and compliance guidelines.
Stay updated on products, services, and process changes.
Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelor of Arts (B.A), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Commerce (B.Com), Bachelor of Architecture (B.Arch), Bachelor of Social Work (B.S.W), Bachelor Of Computer Application (B.C.A)
Job ID: 150491243
Skills:
Accent Neutralization, Customer Service, Problem Solving, Multitasking, crm software, Data Entry, Call Handling, Time Management, Active Listening, Technical Support
Skills:
Customer Care, International Bpo, Sales Support
Skills:
Call Handling, Customer Support, Problem Solving, Voice Modulation, Active Listening, crm software, Data Entry, Multitasking, Language Proficiency, Time Management
Skills:
Customer Service Orientation, International Voice Process, Problem-solving, CRM Tools, Communication, Basic computer proficiency
Skills:
International Bpo, Customer Support
