Lead Engagement & Conversion:Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.
Upsell & Cross-Sell: Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets
Product Mastery : Develop deep knowledge of pedagogy, outcomes, and succes stories to deliver confident, consultative pitches.
Pipeline Management: Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting
Customer Experience: Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed
Market Feedback Loop: Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys
Must-Have Qualifications
Fluent English & Hindi; clear, engaging phone presence.
13 years experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).
Proven record of hitting monthly revenue / conversion targets.
Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm).
Proficient with CRMs, spreadsheets, and virtual meeting tools.
High empathy, consultative mindset, and strong objection-handling skills.
Experience in the EdTech sector is a significant plus.
