Job Description
Role Overview
The Retail Sales Agent will be responsible for
converting ATV leads into successful online vehicle purchases on the DriveX Direct platform. This role involves
engaging with potential buyers over the phone, guiding them through the vehicle discovery and purchase process, and driving transaction completion between buyers and sellers on the platform. The agent plays a critical role in improving
buyer conversion and platform liquidity.
Key Responsibilities
Lead Engagement
- Contact buyers who have shown interest in vehicles listed on the DriveX Direct platform.
- Understand buyer requirements and guide them toward suitable vehicle listings.
Conversion to Transaction
- Assist buyers in progressing from ATV stage to confirmed vehicle purchase.
- Educate customers on the DriveX Direct purchase process and build trust in the platform.
Buyer Assistance
- Address customer queries related to:
- Vehicle condition and inspection details
- Pricing and negotiation
- Transaction process
- Documentation requirements
Transaction Coordination
- Facilitate communication between buyers and sellers when required.
- Ensure buyers complete the necessary steps to finalize the purchase.
Follow-ups & Lead Management
- Maintain regular follow-ups with interested buyers.
- Track and update lead status in CRM systems.
Data Discipline
- Maintain accurate records of customers interactions and deal progress.
- Provide daily reporting on lead progress and conversion outcomes.
Requirements
Experience
- 2+ years of experience in tele-sales, inside sales, or online transaction sales roles
Mandatory Skills
- Strong persuasion and negotiation ability
- Customer objection handling
- Ability to guide customers through online purchase processes
Language Requirements (Mandatory)
Candidates must be fluent in:
Preferred Industry Experience
Candidates with experience in the following sectors will be preferred:
- Used vehicle marketplaces
- Automotive dealerships (inside sales / lead conversion roles)
- Classified platforms
- E-commerce sales
- Auto loan sales
- Insurance sales
- Online marketplaces
