Customer Experience Executive

Greencell Mobility

Bengaluru

5-10 Years

Save

Posted a month ago
Over 50 applicants

Quick Apply

Job Description

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience.

Responsibility

Responsible for ensuring that their company's customers are satisfied with the products or services they receive.
Drive customer retention, reduce churn, and increase customer satisfaction.
Map the customer journey and identify opportunities to proactively intervene on the clients behalf.
Guide team in effective client issues resolution and handle any escalations.
Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.
Test new strategies for driving customer value.

Preferred candidate profile

Excellent communication and interpersonal skills.
Expertise in Managing the day-to-day operations.
Managing a customer base and developing plans to increase business.
Ability to handle customer complaints and inquiries professionally and empathetically.
Ensuring that high levels of service are maintained.
Troubleshooting and problem-solving skills, persuasion skills, time management
Data Management skills
Knowledge of CRM systems and customer experience tools.

More Info

Job Type:

Permanent Job

Industry:

Electric Vehicle

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Greencell Mobility

In this new world, both business and the environment can win. Being green is no longer a cost of doing business; it is a catalyst for innovation, new market opportunity, and wealth creation. GreenCell Mobility has been incubated to be a leading pan-India shared electric mobility player, by leveraging proven global experience, developments in e-mobility technology and Government of India’s strong push for electrification of transportation in India. GreenCell Mobility has been promoted by Eversource Capital, India’s leading climate impact investor. Eversource Capital is an equal joint venture between Everstone Group (www.everstonegroup.com), one of Asia’s premier investment manager with assets in excess of US$7 billion across private equity, sustainability and climate impact, logistics, digital and venture capital; and Lightsource bp, a global leader in development and management of solar energy projects. Eversource manages India's largest climate impact fund with anchor investments from India's National Investment & Infrastructure Fund and UK Government’s Foreign, Commonwealth & Development Office (FCDO). The fund is focused on building a platform to provide Electric Mobility-as-a-Service (eMaaS), initially using electric buses and deliver the core value proposition of cheaper non-polluting on demand shared transportation, charging infrastructure and enabling products for e-mobility value chain.

Job ID: 121673625

Jobs by Skill - IT