Executive - Front Office

Job description

Responsible for delivery of services with the satisfaction of customer and client

Key Responsibilities

To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc.)

Attend briefing before start of shift and debriefing at the end of shift

Check the menu and note special instructions from the supervisor at the beginning of the day

To do all mis end place correctly before the service time to ensure agreed standards of service

Provide food and beverage services in a proper manner

Speak in a empathetic tone and communicate all information to his supervisor

Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site

Maintain a clean and neat work environment

Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards)

Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down

Any other duty as instructed by his immediate Supervisor/Manager from time to time

Key Competencies:

Previous food handling experience in a corporate environment

Excellent grooming and personal presentation

Good communicator, friendly and receptive to clients needs

Customer service orientation

Punctuality and accurate time keeping

Ability to work unsupervised and show initiative

Ability to work as part of a team