Sodexo Food Solutions India Pvt. Ltd. is seeking a professional and highly organized Front Office Executive to be the welcoming face and central point of contact for our office or client site. This role is crucial in creating a positive first impression, ensuring smooth administrative operations, and providing excellent service to visitors, clients, and internal staff. The Front Office Executive will manage reception duties, support office administration, and handle various communication tasks efficiently.
Key Responsibilities:
- Reception Management: Greet and welcome visitors, clients, and employees with a professional and friendly demeanor. Manage the reception area, ensuring it is tidy, presentable, and equipped with all necessary stationery and materials.
- Visitor Management: Register visitors, issue visitor passes, and direct them to the appropriate person or department. Handle incoming and outgoing courier services and mail.
- Communication Handling: Answer, screen, and forward incoming phone calls in a polite and efficient manner. Respond to inquiries and provide general information about the company.
- Administrative Support: Perform various administrative duties such as maintaining office records, filing documents, data entry, and assisting with scheduling appointments or meetings.
- Office Coordination: Assist in coordinating office activities, managing meeting room bookings, and ensuring the availability of office supplies.
- Client & Guest Services: Provide high-quality service and support to clients and guests, addressing their needs and escalating issues to relevant departments when necessary.
- Security & Safety: Monitor access control and adhere to company security and safety protocols. Report any suspicious activities or safety hazards.
- Ad-hoc Tasks: Perform other duties as assigned by management, contributing to the overall efficiency and smooth operation of the office.
Qualifications:
- Bachelor's degree or equivalent in Hospitality Management, Business Administration, or a related field preferred.
- Proven experience in a Front Office, Receptionist, or Administrative Assistant role, preferably within a corporate environment or hospitality sector.
- Excellent verbal and written communication skills in English and local languages (if applicable).
- Strong interpersonal skills with a customer-centric approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to handle multiple tasks simultaneously and work effectively under pressure.
- Highly organized, detail-oriented, and proactive.
- Professional appearance and demeanor.
- Ability to maintain confidentiality and handle sensitive information with discretion.
