Executive - Front Office

Marriott

Bengaluru

1-6 Years

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Posted 3 days ago
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Job Description

Assist staff with resolving payment issues, such as problems processing credit cards or guest billing discrepancies.
Follow up with guests to ensure satisfaction regarding service recovery or issue resolution.
Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
Handle all payment types including cash, checks, debit, and credit cards; accurately set up guest accounts.
Anticipate and manage overbooking situations, securing alternative accommodations for guests as needed.
Block rooms and manage special requests and requirements in the property management system.
Coordinate with Bell Services and Housekeeping to ensure room readiness and service delivery.
Document and review relevant information in shift logs and memo books for operational continuity.
Count cash drawer at beginning and end of shift; reconcile and drop receipts in accordance with accounting standards.
Support management in staff recruitment, training, scheduling, performance evaluation, and coaching.
Enforce safety protocols and company policies; report incidents and complete required safety certifications.
Maintain a professional appearance and ensure all guest interactions are courteous and efficient.
Foster positive relationships with coworkers and departments to meet team objectives.
Stand, sit, or walk for extended periods; handle objects up to 10 pounds.
Perform other duties as needed to support hotel operations and guest satisfaction.

More Info

Job Type:

Permanent Job

Industry:

Hospitality

Function:

Admin/Secretarial/Front Office

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Marriott

Marriott International is one of the world’s largest and most well-known hotel chains, founded by J. Willard Marriott in 1927. Headquartered in Bethesda, Maryland, it operates thousands of properties across more than 130 countries. The company offers a wide range of brands, from luxury hotels like The Ritz-Carlton and St. Regis to more affordable options like Courtyard by Marriott and Fairfield Inn. Known for its global reach and hospitality, Marriott focuses on comfort, innovation, and excellent service.

Job ID: 119720005

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