EPIC Certified Consultant (Hyderabad, Bengaluru, Chennai, Pune)

Artificial Intelligence & Engineering

AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.

Join our AI & Engineering team to help transform technology platforms, driving innovation, and help make a significant impact on our clients achievements. You'll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.

As a Consultant, Managed services, you will support the delivery of technology-enabled solutions for clients in the healthcare sector. In this role, you will contribute to application build, configuration, testing, and issue resolution activities while working with cross-functional teams to deliver quality outcomes. You will also help improve delivery efficiency by applying structured methods, documenting processes, and supporting ongoing innovation across engagements.

Work you'll do

As a Consultant, Managed services on the AI & Engineering team, you will be responsible for:

• Gather, analyze, and interpret business and functional requirements aligned to client and sector needs.

• Perform application configuration, system build, testing, deployment support, and defect resolution within electronic health record platforms.

• Participate in Agile delivery activities, including sprint planning, retrospectives, effort estimation, and status tracking.

• Conduct peer reviews, support knowledge-sharing activities, and maintain project documentation, including application understanding and change management records.

• Perform incident and problem management activities, including root cause analysis, process improvement identification, and support for automation and innovation initiatives.

The team

You will play a key role in developing verticalized solutions tailored to the unique needs of each client's sector, transforming how organizations sell products, deliver services, drive growth, and sustain mission-critical operations. By leveraging your business expertise and advanced technology, you will help ensure every solution is seamlessly integrated with Industry Advantage and aligned with sector-specific requirements. With your focus on innovation and measurable value, you will empower clients to achieve strategic objectives, enhance operational efficiency, and stay competitive in a rapidly evolving marketplace by addressing core business challenges and opportunities across industries.

Location:

• Bengaluru / Hyderabad / Chennai / Pune

Shift Timings:

• 2 PM to 11 PM IST

Qualifications

Required:

• 3-6 years of experience supporting Epic applications

• Experience with United States healthcare workflows

• Experience performing configuration changes and system builds in electronic health record platforms

• Experience working in Agile and waterfall delivery environments

• Experience estimating work effort for assigned tasks and deliverables

• Experience performing incident management and root cause analysis activities

• Certification in at least one Epic module in Clinical, Revenue Cycle, or Technical areas, including ClinDoc, OpTime, ASAP/Orders, Ambulatory, Resolute PB/HB, or Grand Central

Education Qualification:

• Bachelor of Engineering, Bachelor of Technology, Master of Computer Applications, Master of Science in Computer Science, or equivalent degree from an accredited university

Preferred:

• Experience following engagement-specific delivery processes

• Experience preparing application documentation and change management documentation

• Experience developing process improvement or innovation ideas

• Advanced certifications in United States healthcare platforms or domains