Root Cause Analysis, Epic platforms, Incident problem management, US healthcare workflows, Waterfall delivery models, Project delivery tools, Electronic health record platforms, Epic configuration changes

High-Level Design (HLD), Low-Level Design (LLD), Root Cause Analysis (RCA), Confluence, api documentation, Design, Sharepoint

Sap Solman, Solution Manager, Incident Management, Test Management, Reporting Tools, User Administration, Process Management, Change Control, Integration Monitoring, Performance Optimization