Director

Role: Director

Location: Gurgaon

About Tata 1mg

Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make

healthcare understandable, accessible, and affordable for all

Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the

right and affordable care. Today, Tata 1mg is present in 1000+ cities And we're just getting started. Leading

the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and

offline stores, Tata

1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders C 1M+ organic users/day in 2022

and we are just getting started. Our strongest asset is our 6400+

people enabling us to deliver on our mission consistently. Know more

about us: https://www.1mg.com/aboutUs

Brief About The Team

B and M Retail vertical of TATA 1mg is a unique setup of Retail, where we offer best-in-class pharmacy,

diagnostics, and e-consultation under one roof. The team is responsible for In-Store operations execution,

fulfilling error-free medicine dispensing, in-store Product Management C the best-in-class In-store

customer experience. The team closely works with Warehousing, Merchandising, and Marketing teams

to Identify customer

requirements and fulfilling them with quality and commitment.

What Will You Do

Sales Team Leadership

Oversee and guide the sales team across multiple cities to achieve sales targets and

customer satisfaction goals.

Establish clear sales KPIs and monitor performance, providing regular feedback and

coaching.

Store Infrastructure & Maintenance

Manage the store infrastructure team to ensure timely maintenance and adherence to

safety and quality standards.

Drive initiatives to improve store layouts and ensure optimal functionality of all facilities.

Visual Merchandising

Develop and implement visual merchandising strategies to enhance customer experience

and drive sales.

Collaborate with the marketing team to ensure consistent branding and effective in-store

promotions.

Training & Development

Oversee the training team to ensure employees are well-trained in customer service,

product knowledge, and store operations.

Develop programs to upskill staff and maintain a motivated and high-performing team.

Retail Operations Management

Ensure all stores operate efficiently and profitably, adhering to company standards and

policies.

Regularly analyze store performance metrics to identify areas of improvement and

implement corrective actions.

Lead operational excellence initiatives to improve productivity, reduce costs, and enhance

customer satisfaction.

Stakeholder Collaboration

Work closely with cross-functional teams, including marketing, finance, and supply chain,

to align operational goals with overall business objectives.

Act as a key liaison between store teams and senior leadership to drive strategic initiatives.

What We Are Looking For

Bachelor's degree in Business Administration, Retail Management, or a related field. An MBA is preferred.

8-10 years of experience in retail operations, with at least 3 years in a leadership role.

Proven track record in managing large-scale operations and multi-city teams.

Ability to manage multiple projects and stakeholders in a fast-paced environment.

Leadership skills with a knack for driving collaboration across teams.